Shipping, Returns, Cancellations, and Additional Services Policy
Shipping & Delivery
Delivery Estimates: Provided as estimates, not guarantees. Delivery depends on carrier availability and scheduling. Carriers will contact you 1-2 days before delivery.
Order Cancellations Prior to Shipment: Avoid charges by canceling before shipment. If canceled during transit, customers are responsible for all shipping costs. Email support@veryvividshop.com with inquiries.
Liability: Liability limited to the purchase price. Claims must be made within 30 days of discovering any issues.
Policy Updates: Subject to change without notice.
Returns, Exchanges and Warranty
Web Order Returns: Acceptable within 48 hours of receipt, with a 25% restocking fee. Customers cover return shipping.
Restocking Fee: A 25% fee applies to all website returns.
Exchanges: Allowed with prior conversation before purchase.
Final Sale Items: No refunds, exchanges, or services for final sale, discounted, or "as-is" merchandise.
Standard Policy: Returns or exchanges must be in original condition, initiated within 30 days. Email support@veryvividshop.com for authorization.
Warranty: 30-day coverage for factory defects. Submit photos for claims processing.
Handmade Variations: Natural variations are not considered defects.
Mending Services
Pillow Seams or Zippers: If a seam tears upon stuffing or a zipper is damaged, contact us for mending. Customers are responsible for shipping and mending costs. Seam repair is $15, covering time and materials. For zipper issues, contact support@veryvividshop.com for a quote.
Expedited Orders
Interior Design Needs: Expedited orders are supported to meet client deadlines.
Shipping Timeframe: Most products, being small batch or custom, ship within two weeks. Expedited shipping incurs an additional 20%-30% fee of the order value, based on order size and shipping urgency.
Expedited Requests: Contact support@veryvividshop.com for expedited shipping needs. We aim to meet your project timelines.
Customer Support for Pillows
Assistance: Available for size, fabric, or design queries. Contact support@veryvividshop.com for personalized support.
Pillow Cover Policy: Store credit or exchanges within 10 days for items in original condition. Custom items are non-refundable. Customer pays for return shipping.
Cancellations Policy
Within 24 Hours: Cancel without a fee.
After 24 Hours: Late cancellation attempts are accommodated when possible.
Cancellation Refunds: Processed within 5-7 business days for approved cancellations.
Custom Orders
Policy: Custom order issues due to defects or errors are eligible for return or exchange.
This comprehensive update ensures all customer service inquiries and communications are directed to the updated email address support@veryvividshop.com, providing a consistent point of contact for Very Vivid customers.